Terms & Conditions

1. About Dreamz Events

Dreamz Events provides event-related services including, but not limited to:

• Stage and concert programmes
• Light and sound services
• Event coordination
• Wedding services
• Birthday celebrations
• Baby and bridal showers
• Decorations
• Parties and celebrations
• Custom event requirements

Our business card specifically describes our services as “Light & Sound Services for All Types of Events” and lists weddings, birthdays, baby & bridal showers and decorations for events.

2. Enquiries and Quotations

All enquiries are subject to availability.

A quotation provided by Dreamz Events may include the agreed services, equipment, staffing, setup, transportation and other applicable charges.

Unless specifically stated otherwise, a quotation does not constitute a confirmed booking.

Prices may change if the requirements of an event change after the quotation has been issued.

3. Booking Confirmation

A booking becomes confirmed only after:

• The required booking information has been provided;
• The quotation has been accepted; and
• Any required deposit or advance payment has been received.

Dreamz Events may decline a booking where the requested date, venue, equipment, personnel or other required resources are unavailable.

4. Deposits and Payments

A deposit or advance payment may be required to secure an event date.

The payment amount and payment schedule will normally be communicated in the quotation or booking confirmation.

The remaining balance must be paid within the agreed timeframe.

Where the balance remains unpaid, Dreamz Events may suspend or cancel services after providing appropriate notice.

5. Changes to an Event

Customers must inform Dreamz Events as soon as possible about any changes to:

• Event date
• Venue
• Event timings
• Number of guests or audience members
• Stage requirements
• Sound or lighting requirements
• Decoration requirements
• Programme requirements

Changes may result in additional charges depending on availability, supplier costs, staffing requirements and the amount of additional work involved.

6. Event Timings

The customer is responsible for providing accurate event timings and ensuring that the venue is available for the agreed setup, performance and dismantling periods.

Delays caused by the customer, venue, guests, performers or other third parties may affect the delivery schedule.

Additional charges may apply where delays result in additional staff, equipment or operational costs.

7. Venue and Access

The customer is responsible for ensuring that Dreamz Events and its suppliers have reasonable access to the venue for:

• Delivery
• Setup
• Testing
• Performance
• Dismantling
• Collection of equipment

The customer should ensure that the venue permits the agreed equipment, stage setup, sound levels and other event requirements.

8. Equipment and Third-Party Suppliers

Depending on the event, Dreamz Events may work with external suppliers and professionals.

We will make reasonable efforts to ensure that agreed services are delivered as planned.

However, specific equipment, suppliers or personnel may occasionally need to be replaced with alternatives of reasonably comparable suitability due to availability, technical issues or circumstances outside our control.

9. Customer Responsibilities

The customer is responsible for:

• Providing accurate booking information
• Providing access to the venue
• Obtaining necessary venue permissions
• Providing accurate event schedules
• Informing us of relevant venue restrictions
• Making payments on time
• Taking reasonable care of equipment while it is under the customer's control
• Informing us of any special requirements that may affect the event

10. Cancellation by the Customer

If a customer cancels a confirmed booking, cancellation charges may apply depending on:

• The date of cancellation
• Deposits already paid
• Supplier commitments
• Equipment reservations
• Staffing arrangements
• Preparation already undertaken
• Non-refundable expenses incurred by Dreamz Events

Any event-specific cancellation terms included in the quotation or booking confirmation will take precedence over these general terms.

11. Cancellation by Dreamz Events

Dreamz Events reserves the right to cancel a booking in exceptional circumstances, including circumstances where providing the service becomes impossible or unsafe.

Where Dreamz Events cancels an event for reasons within its reasonable control, any refund due will be handled in accordance with the applicable booking and refund terms.

12. Postponement and Rescheduling

If an event is postponed, Dreamz Events will make reasonable efforts to accommodate the new date, subject to availability.

A new date is not automatically guaranteed.

Additional costs may apply where postponement creates additional supplier, equipment, staffing, transportation or other operational expenses.

13. Force Majeure

Dreamz Events will not be responsible for failure or delay in providing services where this results from circumstances beyond our reasonable control.

This may include, for example:

• Severe weather
• Natural disasters
• Fire
• Flood
• Power failure
• Government restrictions
• Venue closure
• Transport disruption
• Serious equipment failure
• Public emergencies
• Industrial action
• Acts of third parties
• Other circumstances that could not reasonably have been prevented

We will make reasonable efforts to communicate with customers and find an appropriate solution where possible.

14. Photography and Promotional Material

Where appropriate, photographs or videos may be taken during events for operational, portfolio or promotional purposes.

Where identifiable individuals are intended to be used in promotional material, Dreamz Events will seek appropriate permission or otherwise act in accordance with applicable requirements.

Customers may contact us if they have specific concerns regarding the use of event imagery.

15. Website Content

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, photographs, colours, layouts, service descriptions and examples may differ from the final event setup depending on venue conditions, availability and customer requirements.

16. Limitation of Responsibility

Dreamz Events will take reasonable care in providing agreed services.

We are not responsible for losses or disruption caused by circumstances outside our reasonable control or by information, instructions or actions provided by the customer or third parties.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.

17. Intellectual Property

Unless otherwise stated, website content including logos, branding, graphics, photographs, text and design elements belongs to Dreamz Events or is used with appropriate permission.

Such content may not be copied, reproduced, modified or commercially used without permission.

18. Changes to These Terms

Dreamz Events may update these Terms & Conditions from time to time.

The latest version published on the website will apply to future bookings unless otherwise agreed in writing.

19. Governing Terms

These Terms & Conditions are intended to govern the relationship between Dreamz Events and its customers in relation to the services provided.

Any event-specific quotation, booking confirmation or written agreement may contain additional terms that apply specifically to that booking.

20. Contact