Refund & Cancellation Policy
This Refund & Cancellation Policy explains how payments and refunds are handled for services booked with Dreamz Events.
1. Booking Payments
Some services may require an advance payment or deposit to secure the event date.
Once a date has been reserved and resources have been committed, the payment may be subject to cancellation terms communicated at the time of booking.
The applicable payment and cancellation terms will normally be included in the quotation or booking confirmation.
2. Customer Cancellation
If you need to cancel your event, please contact Dreamz Events as soon as possible.
Refund eligibility may depend on:
- How far in advance the cancellation is made
- Whether the event date has already been reserved
- Supplier commitments
- Equipment bookings
- Staff arrangements
- Preparation and planning already completed
- Non-refundable costs incurred by Dreamz Events
3. Deposits
Deposits or advance payments may be non-refundable where they have been used to secure the event date, suppliers, equipment, personnel or other resources.
The specific deposit terms applicable to your booking will be communicated before or at the time of confirmation.
4. Event Cancellation by Dreamz Events
If Dreamz Events cancels a confirmed event for reasons within our control, we will communicate the cancellation and applicable refund arrangements to the customer.
Where appropriate, customers may be offered:
- A rescheduled date
- An alternative arrangement
- A refund of eligible amounts
5. Event Postponement
If an event is postponed, we will attempt to transfer the booking to a mutually agreed alternative date, subject to availability.
If the new date cannot be accommodated, the refund available will depend on the booking terms, supplier commitments and costs already incurred.
6. Customer Unable to Attend
For services or events where attendance is the customer's responsibility, refunds will generally not be available simply because the customer or their guests are unable to attend, unless otherwise agreed in writing.
7. Late Arrival or Partial Use of Services
No automatic refund will be provided where the customer arrives late, leaves early or chooses not to use part of the agreed service.
8. Changes Requested by the Customer
If the customer requests significant changes to the event after booking, additional charges may apply.
If the requested change reduces the scope of services, this does not automatically create a right to a refund.
9. Third-Party Costs
Where Dreamz Events has already made payments or commitments to third-party suppliers on behalf of an event, those costs may affect the amount refundable to the customer.
10. Refund Processing
Where a refund is approved, it will normally be returned using the original payment method where reasonably possible.
The time taken for the refund to appear in the customer's account may depend on the relevant bank or payment provider.
11. Event-Specific Refund Terms
Certain events, particularly concerts, ticketed programmes or large public events, may have separate refund and cancellation conditions.
Where specific refund terms are displayed on the relevant event page, ticket confirmation or booking agreement, those terms will apply to that particular event.
12. Refund Requests
To request a refund or discuss cancellation, please contact us with:
- Your full name
- Booking/event details
- Event date
- Payment details or booking reference, where applicable
- Reason for the refund request