Privacy Policy

1. Who We Are

This website is operated by Dreamz Events, an event services business based in Worthing, England.

Our services include event planning and coordination, stage and concert programs, light and sound services, decorations and event-related services for weddings, birthdays, baby and bridal showers, parties and other celebrations.

2. Information We Collect

We may collect personal information when you:

• Submit an enquiry through our website
• Contact us by email, telephone or other communication channels
• Request a quotation
• Book our event services
• Provide information required for planning your event
• Communicate with us regarding an existing booking
• Interact with our website

Depending on your interaction with us, this may include:

• Name
• Email address
• Telephone number
• Event date
• Event location
• Event type
• Guest or audience information you voluntarily provide
• Service requirements
• Billing and booking information
• Any other information you voluntarily provide

3. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Prepare quotations and proposals
• Discuss and manage event requirements
• Confirm and manage bookings
• Provide event planning and coordination services
• Arrange event-related services
• Communicate important information about your event
• Process payments and refunds where applicable
• Maintain business and accounting records
• Improve our website and services
• Meet applicable legal and regulatory requirements

We will only use personal information where there is a legitimate reason to do so.

4. Event Information

When you book an event with us, we may need information such as the event date, venue, event type, programme requirements and contact information.

This information is used to plan and deliver the services requested by you.

We do not require information that is unnecessary for providing our services.

5. Sharing Your Information

We do not sell or rent your personal information.

Where necessary to provide our services, information may be shared with trusted service providers or suppliers involved in delivering your event.

For example, depending on the services booked, this may include:

• Event suppliers
• Sound and lighting providers
• Decoration suppliers
• Venue-related service providers
• Payment service providers
• Professional advisers
• IT and website service providers

Information may also be disclosed where required by law or where necessary to protect our legal rights.

6. Payments

Where online or electronic payments are available, payment information may be processed through the relevant third-party payment provider.

Dreamz Events does not intend to store complete card details on its own website or systems.

Customers should review the privacy and security policies of the payment provider used for their transaction.

7. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Managing bookings
• Providing customer support
• Maintaining business records
• Handling payments and refunds
• Resolving disputes
• Meeting accounting and legal obligations

When information is no longer required, we may securely delete or anonymise it.

9. Cookies

Our website may use essential cookies or similar technologies required for website functionality, security and performance.

If additional analytics, marketing or advertising cookies are introduced, appropriate information and consent mechanisms may be provided where required.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Dreamz Events is not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policies of those websites before providing personal information.

11. Your Rights

Depending on applicable data protection laws, you may have rights concerning your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

Requests can be made using the contact details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will always be published on this page.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact: